Summer Guest Services Staff – Guest Services

Popis:

Do you want to work at one of Sweden's most beautiful destinations this summer? Marstrands Havshotell is now hiring guest services staff for our Guest Services department ahead of the 2026 summer season, with the opportunity to continue working extra shifts even after summer – especially on weekends and as needed on weekdays. Guest Services is a varied department that includes hotel reception, reservations, and spa reception, where we together create a first-class experience for our guests. Do you love having multiple tasks going at the same time? Then you'll thrive with us. In Guest Services, you'll work across reception, spa, and reservations – often within the same shift. DUTIES As a guest services staff member at Marstrands Havshotell, you are an important part of the guest experience and work in spa reception, reservations, and hotel reception. You are responsible for ensuring the guest journey flows smoothly from first contact to departure. You will, among other things: Ensure that the guest journey is tracked from booking to departure and that guests are always treated professionally. Be proactive in meeting guest needs and questions, in person, by phone, and by email. Provide advice on treatments, products, and spa packages. Prioritize guest needs through service, as well as food and beverage delivery. Work according to the hotel's checklists and ensure tasks are handled during your shift in reservations, hotel reception, and spa reception. Be well-informed about the hotel's offerings, packages, and spa packages. Manage bookings in Visbook and ensure the correct rate codes are used. Handle cash and payments according to the hotel's procedures. Assist with conferences, for example with printing, simple inquiries, cancellations, and guest check-in. Assist therapists as needed, for example by preparing treatment rooms. Keep the spa department and receptions clean, organized, and in good condition. Act according to procedures during fire alarms – reception serves as the communications hub. When needed, be able to step in for night shifts. Assist in training new staff in reception, reservations, and spa. Work actively with sales in line with the hotel's sales goals. WHO ARE YOU? We're looking for someone who is passionate about service and enjoys a role where you meet guests all day – in a fast-paced environment where no two days are the same. You are confident in your interactions, professional in your communication, and have a natural ability to build trust. We think you're a good fit if you are: Organized, thorough, and take responsibility for your work Comfortable working at a sometimes fast pace Flexible and enjoy variety – you thrive switching between spa, reservations, and reception Comfortable with computers and administrative tasks (experience with booking systems is a plus, preferably VisBook) Communicative and fluent in Swedish, preferably also English As a person, you are also: A team player who wants to be part of a team where we support and lift each other up Comfortable juggling multiple tasks Service-oriented with an eye for detail and a contagious smile Curious, responsible, and motivated to develop ABOUT THE POSITION Seasonal employment for summer 2026 Opportunity to continue working extra shifts after summer, especially on weekends and as needed on weekdays Night shifts may occur as needed Deadline for applications: April 30. Salary according to collective agreement. WE OFFER An enjoyable and rewarding job in a unique environment. Opportunity to learn a lot, whether you are new to the industry or have experience. Staff activities and community Staff discounts on food and lodging Sunsets over Marstrand that can't be described – they must be experienced. Access to gym & fitness Open to everyone We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Marstrand

Adresa

Marstrands Havshotell

GPS

57.898820140322, 11.598236462233kopírovatotevřít v ▾

Email

[email protected]

Zobrazení

5

Publikováno

25. 4. 2026

Upraveno

21. 6. 2026

Parametry