Municipal Guide at Customer Center, Hourly Temporary Position

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A job with room for guidance and growth! Want to make a difference from your very first call? As a municipal guide at our customer center, you're an important part of the municipality's service and help residents and businesses find their way. We're looking for experienced hourly temps who want to strengthen our team when needed. We're not just building a customer center – we're building the municipality's premier service function. Welcome to us! We're looking for someone who wants to work extra as needed – perhaps you're a retiree, part-time employee, student, or have other main employment and want to continue using your expertise. The Customer Center is the municipality's combined service function and the natural entry point for residents, businesses, and visitors. Through broad expertise, high availability, and close collaboration with the business development unit and other departments, we strive to resolve as many inquiries as possible at first contact. When specialist expertise is required, we take responsibility for safe, efficient, and cohesive guidance through the municipality. This way, we contribute to both easier contact with the municipality and a stronger business climate. The Municipal Administration serves three boards: the Municipal Executive Board, the Building and Environment Board, and the Community Development Board. The administration employs approximately 135 employees and is divided into three areas: staff, building and environment, and community development and growth, where business development and the customer center are located. A day as a municipal guide at the customer center As a municipal guide, you're part of the municipality's first point of contact with residents, businesses, and visitors. No two days are the same. One moment you're helping an entrepreneur with a business establishment question, the next you're guiding a resident to the right department or answering questions by phone, email, or in person. The majority of the work consists of providing professional service, handling incoming calls through the municipality's phone system, directing callers to the right function, and ensuring that those contacting the municipality receive help in a simple, fast, and correct manner. The Customer Center works closely with the municipality's other departments and has a broad network of contacts throughout the organization. We collaborate daily with, among others, the building and environment department, the social services administration, the children's and education administration, technical services, the office, and other support functions. Moreover, we're in an exciting development phase where the customer center, together with business development, is developing tomorrow's municipal service. This means we're gradually strengthening our mission in business services, new resident services, and business establishment matters. As a temporary employee, you'll be an important part of this service function and help the municipality maintain high availability even when regular staff are not on duty. Your expertise We're looking for someone who has: experience working with a phone system, preferably TRIO or equivalent experience in service, reception, or customer center work good knowledge of municipal operations, organization, and working methods good digital skills and ease working in various operational systems good ability to express yourself in Swedish, both orally and in writing a professional demeanor and genuine interest in service. It's an advantage if you have: worked as a municipal guide or switchboard operator experience with case management systems experience working in multiple digital systems simultaneously knowledge of municipal administration and public authority operations. You are reliable, organized, and good at prioritizing when the pace is high. You enjoy helping people, take responsibility for your tasks, and enjoy collaborating with others. Other information The position is an hourly temporary appointment as needed. Work is primarily performed during daytime hours on weekdays and may occasionally be offered with short notice. We offer an introduction tailored to your previous experience and would welcome applications from retirees, part-time employees, students, or those with other main employment who want to continue using their expertise in an important public service function. Application deadline 2026-11-01 Selection and interviews may take place on a rolling basis starting after the vacation period, and the position may be filled before the application deadline. We apply individual and differentiated salary setting. In preparing our recruitment process, we have made decisions regarding recruitment channels and marketing. We therefore ask that sales representatives do not contact us. Union representatives can be reached through the municipality's customer center, 0640-161 00 Greeting from your future manager The Customer Center and business development are much more than a phone system – we are the municipality's first point of contact with residents, businesses, and visitors. For me, good service, high availability, and professional collaboration are the foundation of our mission. I'm looking for someone who enjoys providing service, has a calm and organized work approach, and wants to use your experience to help people find their way. With us, you'll be an important part of an engaged team where we help each other, develop our work together, and every day contribute to making contact with the municipality simpler. I hope you'll become part of our team! Ole Kristiansson, Business Development Manager Krokom, the municipality in the heart of Jämtland Krokom Municipality's boundaries stretch from the shores of Lake Storsjön in the south to the vast and wild mountains in the north, and in the east, the northern inland's great forests begin. Here live just over 15,700 residents, in the heart of Jämtland County, with good transportation connections to the rest of Sweden. Here are fantastic opportunities for a rich cultural and outdoor life. People move here and want to stay, because here life itself has room to flourish. The municipality is part of the Sámi administration area, which means we work to strengthen the Sámi language, make the culture visible, and give the Sámi people influence. We welcome your application!

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Krokom

Adresa

Offerdalsvägen 8

GPS

63.3310041, 14.4361466kopírovatotevřít v ▾

Email

[email protected]

Telefon

+4664016197

Zobrazení

7

Publikováno

16. 6. 2026

Upraveno

22. 6. 2026

Parametry