Technical Customer Service Manager at Stora Enso

Description:

Do you thrive on service, technology, and sustainability – and want to be the one making a difference for our customers? JOB RESPONSIBILITIES We are now recruiting a Technical Customer Service Manager at Skoghall mill. You will work in a team with other TCS Managers, Product Safety Officer, Quality Engineer, and Operations Excellence specialists. In your role as Technical Customer Service Manager, you will handle technical complaints and manage customer communications. You are responsible for ensuring that customers receive answers and solutions to technical questions. The position also includes some travel to customers. Your main responsibilities also include: Conducting root cause analyses. Maintaining proactive communication with customers. Administering complaints and providing statistics. Providing internal training and support during customer visits at the mill. Contributing to product development and product launches from a technical perspective. PERSONAL QUALITIES AND QUALIFICATIONS We are looking for someone with a post-secondary engineering education in chemistry, materials engineering, or another relevant field, and preferably with prior experience in process or production operations. It is a merit if you have previous experience in paper or cardboard manufacturing. We believe that you are a service-oriented and communicative person who enjoys building relationships and interacting both internally and externally. You are a structured and organized person with the ability to work independently and make decisions. The role requires that you have good proficiency in Swedish and English. ABOUT THE POSITION The position of Technical Customer Service Manager is a direct recruitment where you will be employed by Stora Enso. In this recruitment, we are collaborating with Eterni Sweden, and all inquiries should be directed to Eterni Sweden. ADDITIONAL INFORMATION Apply via www.eterni.se. Selection is ongoing, so do not delay submitting your application. To handle all applications as efficiently as possible, we do not accept applications via email. If you have questions about the position or the recruitment process, please contact the responsible recruiter Emma Sjödin at [email protected] or 073-861 72 56. The recruitment process may include other activities prior to employment, such as background checks, reference checks, and health tests as well as drug testing. Location: Skoghall Start: Immediately or by agreement Work hours: Daytime

Overview

Type

job

Status

active

Visibility

public

City

Karlstad

GPS

59.377128539734, 13.509326340447copyopen in

Email

[email protected]

Phone

073-861 72 56

Views

6

Published

27. 5. 2026

Edited

21. 6. 2026

Specifications