Citizen Service Representative

Description:

About Us Citizen Services is located in the entrance of the municipal building and offers comprehensive public services all under one roof. As a Citizen Service Representative, you are an important link between residents and the municipality. You meet people in different life situations and guide them correctly in their inquiries, whether it concerns contacts with authorities, public information, or municipal services. We provide citizens, visitors, and business owners with service that is fast, consistent, and maintains high quality. The position is placed within the Communications and Development Department, where you work together with colleagues to strengthen service, customer experience, and accessibility throughout the municipality. You become a central part of our work to develop Citizen Services and create a municipality where it is easy to get help. Your Role The daily work in Citizen Services involves receiving visitors and answering phones, as well as handling incoming inquiries and feedback through digital systems and email, among other channels. You provide answers directly or guide them to the right department. Citizen Services also provides internal service to municipal operations. In your role as a Citizen Service Representative, it is important to maintain good and constructive dialogue with departments to develop services for citizens. Together we make a difference for those we serve. As a member of the Citizen Services team, you are a generalist with good general knowledge and strong understanding of how a municipality functions. Citizen Services is also a distribution office for SITH cards (service ID) and collaborates with other public operations and authorities on various matters. Who Are You? You are positive, proactive, and express yourself well in both speech and writing. You enjoy working with people and providing service, and you place great emphasis on meeting visitors' needs. It is important that you have the desire to help others, are receptive and open-minded, and are able to adapt your working methods and communication. Collaboration among colleagues is very important. You are secure and stable and have the ability to handle stressful situations. We place great emphasis on personal suitability and your ability to work well with others. We are looking for someone with experience working in public service with a focus on customer service and information. It is advantageous if you have experience building or have otherwise worked in a contact center. You also have strong IT skills and are comfortable working in multiple systems simultaneously, and you use modern technology to search for and use information. Required Qualifications: Post-secondary education with work experience in customer service/customer contact that the employer deems relevant for the position. You speak and write fluent Swedish and English. Other languages are advantageous. As an employee in Lilla Edets Municipality, you have strong digital competence and use digital tools in a secure and flexible manner in your daily work. Upon employment, you must be able to present a valid form of identification. What We Offer With us, you get varied and meaningful work where you make a difference for municipal residents, visitors, and business owners every day. You become part of an engaged team that works together to create excellent service, accessibility, and professional customer experience. We offer a workplace with an open and supportive work climate where collaboration, knowledge sharing, and development are in focus. You have the opportunity to be part of developing Citizen Services and contribute to strengthening the municipality's service to residents. As an employee in Lilla Edets Municipality, you also have access to our benefits, such as wellness allowance, opportunities for skills development, and other health-promoting initiatives. We care about sustainable working life and work to create good conditions for balance between work and personal life. As part of the recruitment process, interviews are planned to be conducted on August 21, 2026. We would appreciate it if you note this date in case you become a candidate for an interview. We warmly welcome your application! About Lilla Edets Municipality Lilla Edets Municipality is one of the municipalities in the Gothenburg region, favorably located along the Göta River with proximity to Gothenburg, Trollhättan, and Uddevalla. Good transportation connections give us the opportunity to continue growing and developing. We are proud of our approximately 1,500 employees who work daily to create the best possible conditions for our over 14,500 residents, our businesses, and all who visit us. With us, people are close to each other, and thanks to our size, you have good opportunities to influence and develop our operations. You also enjoy beautiful riverside environment, rich nature, and exciting traces of unique history. In Lilla Edets Municipality, we constantly work to increase quality of life and joy in everyday life, both for our residents and for you who choose to work with us. Welcome to the Pearl of the Göta River Valley - we do it together!

Overview

Type

job

Status

active

Visibility

public

City

Lilla Edet

Address

Järnvägsgatan 12

GPS

58.133910665061, 12.124354355644copyopen in

Email

[email protected]

Phone

073-8102758

Views

4

Published

9. 6. 2026

Edited

21. 6. 2026

Specifications