Customer Service Manager Eskilstuna

Description:

Do you want to lead an engaged team and create world-class customer experiences at an established and fast-growing e-commerce company? In the role of Customer Service Manager, you will combine clear leadership with a strong focus on service, development, and continuous improvements in an organization with high ambitions and strong growth. What does our client offer? - An inclusive and values-driven work environment characterized by engagement and collaboration. - A team of supportive and competent colleagues with a shared focus on quality and development. - A culture where both major and minor successes are recognized and celebrated. - Good opportunities for personal and professional development in a growing organization. - Conditions for an active and healthy lifestyle in your work life. - An employer that values diversity, equality, and sustainable leadership for the long term. The company is a player in Nordic e-commerce, operating with a clear customer focus and a strong value base that permeates the entire organization. More information about the client will be provided upon personal contact. The workplace is located in Eskilstuna, with the possibility of hybrid work up to two days per week. What does the role involve? As Customer Service Manager, you have overall responsibility for leading and developing the customer service operations with a focus on quality, engagement, and continuous improvement. The role involves both strategic and operational work in a multi-channel environment, where you collaborate closely with other functions to translate customer insights into concrete improvements in customer experience and internal processes. The role includes, among other things: - Lead, coach, and motivate the customer service team and create a positive and sustainable work environment. - Ensure that customer inquiries are handled efficiently and professionally across all channels, such as phone, email, and digital contact routes. - Drive and implement improvements to work methods and processes to optimize customer experience and efficiency. - Monitor and analyze customer satisfaction, quality metrics, and service performance through measurements and surveys. - Responsibility for training, competence development, and onboarding within the customer service function. - Handle more complex customer inquiries and complaints and ensure solutions that benefit both the customer and the business. Who are we looking for? We are looking for someone with a genuine interest in service, leadership, and development, and who thrives in a dynamic and customer-oriented environment. To succeed in the role, we see that you have: - At least three years of experience working in customer service or support management. - Documented experience in personnel management and team development. - Experience leading cross-functional meetings and collaborations. - Good analytical ability and experience working with quality metrics, customer satisfaction, and process compliance. - Ability to clearly communicate insights and drive improvement work. - Very good knowledge of Swedish and English, both spoken and written. Meritorious: - Experience from e-commerce or related industries. - Experience working with customer service in Nordic markets. This position is a consulting employment where you will be employed by 2Complete with immediate start. The assignment is full-time and initially runs for six months, with the possibility of extension. Selection is ongoing and the position may be filled before the final application deadline. About 2Complete Security and trust are the goals of 2Complete's recruitment process. This is achieved through close and personal cooperation with the clients who have chosen us as their recruitment partner. Our passion for getting people into work and placing the right person in the right context in working life drives us forward. 2Complete Group and all its subsidiaries are authorized members of Kompetensföretagen, Almega, and Svenskt Näringsliv and have been since 2011. 2Complete Group is a Gazel Winner 2022 – the award given to Sweden's fastest-growing companies.

Overview

Type

job

Status

active

Visibility

public

City

Eskilstuna

GPS

59.369463082952, 16.508866862681copyopen in

Email

[email protected]

Phone

+46707443363

Views

5

Published

9. 6. 2026

Edited

21. 6. 2026

Specifications