Customer Care Manager

Description:

The Opportunity We are seeking an experienced Customer Care Manager for our Components team. The business unit within Hitachi Energy, based in Ludvika, is responsible for manufacturing and delivering transformer components to customers worldwide. These components are critical to creating reliable and energy-efficient power systems. In this role, you will lead and develop a team responsible for order management and delivery processes. You will have a key role in ensuring accurate and timely deliveries to our customers, while driving improvement initiatives and operational excellence. How You Will Make an Impact Lead and coach a team of experienced professionals in order management and delivery. Manage, monitor, and resolve customer escalations and support your team as needed. Balance customer and factory perspectives to protect company interests while ensuring customer success. Ensure smooth execution of the entire order process: from quotation, order registration and review to delivery and payment. Collaborate with production, procurement, logistics, and customer service to optimize workflows. Develop customer communication to "best-in-class" standards, including methodology and tool development. Drive productivity initiatives by implementing new tools and working methods. Implement policies and strategies to achieve short-term goals and drive continuous improvements. Your Background Bachelor's degree or equivalent experience in logistics, supply chain, or order management. Experience with order and delivery processes, preferably from the manufacturing industry. Documented leadership experience with the ability to motivate and develop teams. Strong knowledge of ERP systems and order administration tools. Excellent communication and problem-solving skills. Fluent in Swedish and English, both verbally and in writing. As a person, you are open, communicative, and have a natural ability to understand and motivate people. You are also flexible, calm, and professional in your communication and can inspire your team to achieve their goals. In this recruitment, we place great emphasis on your personal qualities. If you lack any of the qualifications but recognize yourself in the leadership description, we encourage you to apply anyway! What We Offer Collective agreement Flexible working hours Occupational health services and wellness allowance Fantastic career opportunities within Hitachi Energy in Sweden as well as globally Training and courses that contribute to your personal and professional development Diverse company with over 70+ nationalities represented within the Swedish organization Supplementary allowance during parental leave Benefits portal with over one thousand benefits and discounts About Us Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis, so don't delay – apply today! Recruiting Manager, Peter Åsmo, [email protected] will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Håkan Blomquist, +46 107-38 31 52; Unionen: Olle Ruzicka, +46 107-38 31 44; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Talent Acquisition Partner Carina Riström, [email protected].

Overview

Type

job

Status

active

Visibility

public

City

Ludvika

GPS

60.2, 14.833333copyopen in

Email

[email protected]

Phone

+46 107-38 31 52

Views

8

Published

12. 1. 2026

Edited

22. 6. 2026

Specifications